Shipping & Delivery
Shipping charges apply to all orders placed. Our shipping cost is calculated on the weight, volume and delivery post code for every order. Shipping and dispatch times on our website are indicative only. To avoid delays and possible second delivery charges, we strongly recommend that you provide an attended business address (such as a work address), where someone you trust will be available to receive and sign for the order during normal business hours.
We only use person-to-person delivery services (i.e. Where the recepient must sign for the delivery) to ensure orders can be tracked all the way through to delivery.
PO Boxes and Parcel Lockers
Currently, we are able to provide shipping to to Parcel Lockers and PO Boxes only when payment is made via Direct Deposit. If payment is made via PayPal, we are unable to deliver to these locations, as every order paid for with PayPal requires the customers signature on delivery. If you make an order paying via PayPal, the order will go through, but we will contact you for a different address, and if one cannot be provided, we will be forced to cancel the order.
Normal delivery times for items in stock are 3-4 days from payment clearance. These timelines are guidelines only. NSCOM does not take any responsibility for any delays in shipping. Where possible we provide consignment details and courier tracking numbers to customers (in the order status), so please contact the corresponding courier to track your shipments. You should check the Order History on the Order Information page accessible from the My Account area for information on your order. If your tracking ID does not show up, please send us an email and we can clear it up.
Loss and Damage
Signing for Delivery - The customer is responsible for ensuring that either they or their authorised representative inspect the goods prior to accepting the delivery and signing the Proof Of Delivery (POD) document. Each delivery should be checked for completeness (i.e. Enclosed goods as per accompanying Consignment Note) and any transit damage. Failure to inspect the goods prior to signing the POD will result in voiding of any insurance against loss or transit damage.
- Signing of a Proof of Delivery (POD) document confirms that the consignment has been delivered in full and in good condition (i.e. no visible physical damage). POD should only be signed once the goods have been inspected as a clean signed POD will void any insurance against loss or transit damage.
- If a shipment arrives with a damaged carton or item, the delivery should either be rejected with POD not signed or the POD must have the exact damage noted on it including any carton identifier available, signature, name and date as above. If this information is not provided the POD will be treated as clean and will void any ability to claim loss or transit damage against shipping insurance.
Additional Fees and Charges
If we incur extra delivery charges as a result of your action or inaction, these may be passed on to you at our discretion. An example of such charges are second delivery charges by couriers as a result of you or someone who can receive the goods not being in attendance at your nominated delivery address when you have specified that the address is attended during normal business hours.