No part of Our Returns Policy is intended to limit any rights or remedies customers may have under the Australian Consumer Law (ACL) or equivalent State and Territory legislation.
Please research the products carefully before placing an order. We generally do not provide refunds or exchanges for incorrectly ordered goods or if you change your mind once you have received the goods. We take no responsibility for incorrect choice of product or for any hardware/software compatibility issues, or for any images that are incorrectly displayed on our website. While we try to keep all of this information up to date and correct, however, errors may occur, and because of this you, the customer, is ultimately responsible for researching the product specifications and images from the manufacturer and/or other resources, and selecting the appropriate product to meet their requirements. For your convenience, we do provide manufacturer's links for many of the products sold on our website. If, at our sole discretion, we decide to accept non-faulty goods for a refund, a re-stocking fee of up to 25% may be charged and other non-refundable costs incurred by us (e.g. Shipping) will be passed on.
Return of Faulty Goods (Under Warranty)
To initiate a return of an item, simply contact us via phone / email with you order number and the items serial number (if applicable) on hand. When you contact us we will need as much information as possible about the fault / problem so that we are able to fully inspect the item and try to replicate the fault to the best of our abilities. Depending on the item we may require that it is returned with all original accessories (i.e. Manuals, cables, I/O shields, adapters, antenna, etc) to enable the faulty goods to be properly tested for the specified fault. We reserve the right to reject incomplete or poorly packaged items where poor packaging may have resulted in damage to the item. A refund or replacement item will only be issued once the faulty item has been received and tested for the specific fault / problem specified by you, and found to be faulty. The complete turnaround for this may take up to two weeks (from the item being delivered to us, to it being delivered to you) If a product is sold in a bundle with another product only the faulty product will be replaced or refunded with the non-faulty products valued at the individual product price as at the time of the purchase.
Dead-On-Arrival (DOA) Products
You must go through Return / Warranty Claim procedure outlined above in order for us to process your return / warranty claim. If the item is found faulty, we will either replace the item or refund the full amount of the order based on your choice. To ensure expedient handling of your DOA return please initiate the DOA return within 7 days of receiving the product.
Return of Non-Faulty Goods
Our Service Centres test for declared faults thoroughly, however, if they find the item to have no faults, physical damage to the item, or any other damage that voids the warranty of the item, a $45 service fee may be charged and the non-faulty item will be shipped back to you at your expense. If the item is found to be not faulty and the service fee is charged, you will be required to pay the service fee and shipping cost prior to the goods being shipped to you.